DELIVERY POLICY for Happy Gentleman – United Kingdom
At Happy Gentleman, we recognize the significance of receiving your purchases promptly and effortlessly. As a result, we have implemented a delivery policy that provides a range of options tailored to your needs.
FREE Delivery:
For all purchases over £49, we offer free delivery via Royal Mail tracked 48 delivery service, and your order should be delivered within 2-3 working days.
Next-Day Delivery:
For those who require speedy delivery, we offer the quickest delivery option through DPD Express Service. Your order should arrive within 1-2 working days. This service has a fee of £4.90.
Order Processing:
Orders made before 2:00 PM GMT are usually processed and shipped the same day. Please allow up to two days for dispatch. All orders are sent via recorded delivery.
Tracking Information:
After shipping your order, you will receive an email containing a tracking number and a link to track your delivery. You can also check your order status and tracking information by logging into your account.
Delivery Address:
Please ensure that your delivery address is accurate and complete, including all necessary details, such as an apartment or unit number. We cannot be held responsible for any delays or undeliverable packages due to inaccurate or incomplete addresses.
Order Changes and Cancellations:
If you need to make any changes to your order, such as updating your delivery address or canceling your order, please contact us as soon as possible. Although we will attempt to accommodate your request, we cannot guarantee that changes can be made once your order has been processed.
International Delivery and Customs
Please note that import duties, taxes, and charges are not included in the item price or shipping charges for international deliveries. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs would be prior to buying.
Some countries may charge taxes for importing goods from another country, such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees, etc. To help our buyers minimize the risk of paying taxes, we will mark the item as a sample or gift of lower value. We have found that about 92% of parcels reach the buyer without taxes paid. Even if you have to pay taxes and import duties, it will be much less than you should.
RETURNS POLICY
Happy Gentleman places a high priority on customer satisfaction, which is why we offer a no-questions-asked money-back guarantee. If you are dissatisfied with your purchase for any reason, you may return it to us for a full refund, as long as the item is in the same condition it was when it was sent to you.
Return Conditions:
To be eligible for a refund, the item must be unused and in its original packaging, including tags. Refunds will not be issued if the product is worn or damaged. If you have any concerns about the quality of the product or believe it has been used, please contact us on the day you receive it.
Please note that a restocking fee of £30 will be applied for products returned in worn condition or with removed labels.
Return Window:
Returns are accepted within 30 days of purchase, and the buyer is responsible for the return postage, unless the item was faulty when delivered. To create a return label, please use the following link: https://happygentlemen.returns.international/
Please allow 7-14 days from the receipt of your item for the return or exchange to be processed. You will be notified via email when the process is complete.
Delivery Fees:
Please note that the amount paid for delivery services at checkout is non-refundable. This means that only the cost of the returned products will be refunded if you selected a paid delivery option.
EXCHANGE POLICY
At Happy Gentleman, we understand that the size of an item may not always fit just right. If you would like to exchange an item for a different size, we offer FREE exchanges (within the UK) and are here to assist you.
Exchange Conditions:
To be eligible for an exchange, the item must be in the same condition as it was when it was sent to you and still in its original packaging. The exchange process will not be initiated until the original item has been returned.
Exchange Window:
Exchanges are accepted within 30 days of purchase unless the item was faulty when delivered. To create a return label, please use the following link: https://happygentlemen.returns.international/
Exchange Steps:
Follow our returns policy to return the original item. Once we receive the original item, we will process the exchange for the new size. We will then ship the exchanged item to you as soon as possible, free of charge.
If you have any questions or require assistance regarding your return or exchange, please do not hesitate to contact us. We are always happy to help.
[email protected]
Thank you for choosing Happy Gentleman for all of your fashion needs. If you have any questions or concerns about our delivery policy, please do not hesitate to contact us.