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Happy Gentleman
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Brown
Tuffy
We’ve made returns as easy as possible for you! Here’s what you need to know:
Need a different size or color? We’ve got you covered! We can even process an exchange for a completely different item.
Exchanges Process: Your return parcel usually takes 2-3 business days to reach us. We’ll process your exchange within 2 business days, and your new item will be on its way within 1-2 business days. All UK exchanges are free! Return collection service is also available.
Enjoy free delivery on orders over £49 within the UK! Here are your options:
International Delivery:
We aim to dispatch all orders placed before 2 pm UK time on the same day from Monday to Friday. While we strive for same-day dispatch, please note that in rare cases, it might take a bit longer.
If you have any questions, our friendly customer service team is always here to help. Happy shopping! contact us
I got this in and was super excited to put it on. First of all, it is a 2xl. I purposely ordered that size because I live in Alaska and will often double layer under the jacket. The jacket is a 2xl...for children. I'm a teacher for high school and had my 125 lb wrestler try it on and it was tight on him. I'm 6'3, weigh 245 and this thing is tight even with just a t-shirt on underneath. Lastly, poorly made. The fur is sheared to maybe 1/2 in and sparse. Leather is really pliable yet probably from old sows since it's thinner than a summer sheep. But the worst part, the hoody has a thin plastic zipper that is absolutely worthless. The hood breaks away from the teeth just hanging there. I do NOT recommend. Want a cheaply. made jacket, just go to Amazon and buy one for $90 since this is probably worse than those, if not the same thing just rebranded. Will be requesting a refund.
Dear Michael,
First and foremost, I'd like to sincerely apologize for the disappointment you've experienced with our jacket. It's clear that we fell short of your expectations, and for that, we are truly sorry.
We take feedback seriously, and your detailed review highlights areas we need to address immediately. Size discrepancies, especially for customers who are purchasing for specific needs like yours, should not occur. Quality is of the utmost importance to us, and we're disheartened to hear about the issues with the fur, leather, and the zipper.
I'd like to assure you that we will investigate this matter to ensure it doesn't happen to other customers in the future. As for your purchase, we understand your desire for a refund, and our team will expedite the process once you initiate the return.
Thank you for bringing this to our attention. We genuinely hope to regain your trust and have the chance to serve you better in the future.
Warm regards, Happy Gentleman Team
