FAQs

We offer two main shipping options for customers based in the UK. FREE Delivery: For all purchases over £49, we offer free delivery via Royal Mail tracked 48 delivery service, and your order should be delivered within 2-3 working days. Next-Day Delivery: For those who require speedy delivery, we offer the quickest delivery option through DPD Express Service. Your order should arrive within 1-2 working days. This service has a fee of £4.90.

Yes, we do offer international shipping to various countries around the world. However, please note that the delivery charges may vary depending on the destination country. For international orders, the delivery charge ranges from £10 to £29. The specific amount will depend on the country of delivery and the shipping method you choose. We provide this information at checkout so you can review the total cost of your order including shipping charges before completing your purchase. If you have any further questions or concerns about international shipping, please don't hesitate to reach out to us. We are always happy to help.

For customers in the UK Mainland, we estimate that delivery will take between 1-3 business days, depending on the shipping method you choose. If you select our free delivery option for orders over £49, your package will be shipped via Royal Mail tracked 48 delivery service and should arrive within 2-3 working days. For international orders, the estimated delivery time will vary depending on the destination country and shipping method you choose. However, as a general guideline, we estimate that delivery to most countries will take between 3-7 business days. Please note that these delivery estimates are provided as guidelines and are not guaranteed. Actual delivery times may vary due to factors such as customs processing times and unexpected delays. If you have any further questions or concerns about delivery times, please don't hesitate to reach out to us. We are always here to help.

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can make your payment using all major debit and credit cards, including Visa, Mastercard, and American Express. We also accept payments through PayPal and Klarna. We take your security and privacy very seriously, and all payments made through our website are processed securely using industry-standard encryption technology. If you have any further questions or concerns about payment methods, please don't hesitate to reach out to us. We are always happy to help.

If you need to cancel or change your order, please contact us as soon as possible so that we can assist you with your request. If your order has not yet been shipped, we may be able to cancel or modify it for you. However, if your order has already been shipped, we will not be able to cancel or modify it. To cancel or modify your order, please reach out to our customer service team by email, or through our website's contact form. Please have your order number ready so that we can quickly locate your order in our system. If we are unable to cancel or modify your order, you may still be able to return the items for a refund or exchange once you receive them. Please refer to our return policy for more information about our process for returning items. We understand that circumstances can change, and we are always happy to help in any way we can. If you have any further questions or concerns about cancelling or changing your order, please don't hesitate to reach out to us.

No, you don't need to create an account to place an order on our website. We offer a guest checkout option. However, creating an account can offer benefits such as saving shipping and billing information, order tracking, and exclusive offers. The process is easy and we take your privacy and security very seriously. If you have further questions, please let us know.

Once your order has been shipped, we will send you an email with a tracking number and a link to the carrier's website so you can track the status of your delivery. If you have created an account on our website, you can also track your order by logging in and viewing your order history. Please note that tracking information may not be immediately available after your order has been shipped, and it may take some time for the carrier to update their tracking system. If you have any questions or concerns about the status of your delivery, please don't hesitate to reach out to us. We are always here to help.

You can return a product within 30 days of delivery for a refund or exchange by visiting this link: https://happygentleman.com/request-a-return/ and fill out the return request form. We offer free delivery and exchange. If you have any questions, please don't hesitate to reach out to us.