FAQs

We offer two main shipping options to the United States: FREE Delivery: For all orders over $100, we offer free delivery using DHL delivery service. This shipping method typically takes 5-7 working days for your order to arrive. Expedited Delivery: For those who require speedy delivery, we offer an expedited delivery option using DHL Express. This shipping method typically takes 2-5 working days, depending on the state. The cost for expedited delivery is $9.99. Please note that the estimated delivery times are provided as guidelines and are not guaranteed. Actual delivery times may vary due to factors such as customs processing times and unexpected delays. We strive to provide the best possible service to our customers, and we work with trusted shipping carriers to ensure that your order arrives in a timely and secure manner. If you have any further questions or concerns about shipping, please don't hesitate to reach out to us. We are always here to help.

The estimated delivery time for your package will depend on the shipping method you select at checkout. For orders that qualify for free delivery, using DHL delivery service, you can expect to receive your package within 5-7 working days. If you choose expedited delivery using DHL Express, your package should arrive within 2-5 working days, depending on the state.

We accept a variety of payment methods to make your shopping experience as convenient as possible. We currently accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments made through PayPal, Google Pay, and Apple Pay. Please note that the available payment methods may vary depending on the country you are ordering from, and some payment methods may not be available in certain locations. We take your security and privacy very seriously, and we use industry-standard encryption technology to process all payments made through our website. If you have any further questions or concerns about payment methods, please don't hesitate to reach out to us. We are always happy to help.

If you need to cancel or change your order, please contact us as soon as possible so that we can assist you with your request. If your order has not yet been shipped, we may be able to cancel or modify it for you. However, if your order has already been shipped, we will not be able to cancel or modify it. To cancel or modify your order, please reach out to our customer service team by email, or through our website's contact form. Please have your order number ready so that we can quickly locate your order in our system. If we are unable to cancel or modify your order, you may still be able to return the items for a refund or exchange once you receive them. Please refer to our return policy for more information about our process for returning items. We understand that circumstances can change, and we are always happy to help in any way we can. If you have any further questions or concerns about cancelling or changing your order, please don't hesitate to reach out to us.

No, you don't need to create an account to place an order on our website. We offer a guest checkout option. However, creating an account can offer benefits such as saving shipping and billing information, order tracking, and exclusive offers. The process is easy and we take your privacy and security very seriously. If you have further questions, please let us know.

Once your order has been shipped, we will send you an email with a tracking number and a link to the carrier's website so you can track the status of your delivery. If you have created an account on our website, you can also track your order by logging in and viewing your order history. Please note that tracking information may not be immediately available after your order has been shipped, and it may take some time for the carrier to update their tracking system. If you have any questions or concerns about the status of your delivery, please don't hesitate to reach out to us. We are always here to help.

You can return a product within 30 days of delivery for a refund or exchange by visiting this link: https://happygentleman.com/en-us/request-a-return/ and fill out the return request form. We offer free delivery and exchange. If you have any questions, please don't hesitate to reach out to us.